What to do if you can’t pay your bill
Contact us to settle past-due accounts, establish suitable payment arrangements, or arrange to have disconnected services reconnected. Call 204-480-5901 in Winnipeg, 1-888-624-9376 outside Winnipeg, or email Credit & Recovery Services.
If your electric and/or natural gas services are disconnected for non-payment, full payment of your account balance plus a reconnect fee for each service will be required before the service is reconnected.
Services that are disconnected will be reconnected within 72 hours once payment is received. Some exceptions may apply; e.g. poor weather, fly-in communities.
Monday to Friday, 8 a.m. to 4:30 p.m. – $50 plus GST
Evenings & weekends – $65 plus GST
*Additional costs may apply in some situations.
We are not responsible for any damages or losses that may occur as a result of electricity and/or natural gas services being disconnected for non-payment. You are responsible for protecting people, animals, and property impacted by disconnection for non-payment.