Contact us

Emergency? Do not email.

Call us 24/7 to report electric or natural gas emergencies. In Winnipeg 204-480-5900 or toll-free 1-888-624-9376. We monitor and respond to emails Monday to Friday 8 a.m. to 6 p.m. excluding statutory holidays.

Report a power outage


If you are moving, provide us with all of your moving details.

Payment arrangements

Contact us about payment arrangements, disconnections, reconnections, and credit reference letters.

Contact hours (calls and emails):
Monday to Friday 7:30 a.m. to 6 p.m.
Saturday 8 a.m. to 4 p.m.

Bill Payment Centre contact hours (in-person at 360 Portage Ave.):
Monday to Friday 8 a.m. to 4:30 p.m.


View and access your bills and account information online. For technical issues or registration questions:

Power Smart

Learn about Power Smart programs, and how to save money and energy:

Click before you dig

Get clearance for a safe dig.

Head office

Manitoba Hydro
360 Portage Avenue
Winnipeg, MB
Canada R3C 0G8
Email Corporate Communications

Customer contact centre

You will need your:

  • Manitoba Hydro account number;
  • service address;
  • primary phone number.

Contact hours (calls and emails):
Monday to Friday from 8 a.m. to 6 p.m.

  • Phone 204-480-5900;
  • Toll-free 1-888-624-9376;
  • TTY 204-360-6154;
  • TTY toll-free 1-855-287-6809;
  • Fax 204-360-6155;
  • Email Customer Service.
    It may take up to 3 business days for us to reply depending on the amount of emails we are handling. Thank you for your patience.

Members of the media may contact Media Relations during office hours by phone at 204-360-3651 or email After hours they may call 204-360-3319.